Man And Van Tufnell Park Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Tufnell Park provides moving, delivery, collection, and related transport services. By making a booking, you agree to be bound by these terms, which are intended to be fair, clear, and consistent with UK law. They apply to all customers, whether the service is arranged for a house move, furniture delivery, office transport, single-item collection, or other agreed van service. In these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer or the person arranging the booking.

These terms should be read carefully before any booking is confirmed. A booking is only valid once the service details, date, estimated duration, and price or pricing method have been agreed. We reserve the right to refuse any booking where the requested service cannot safely or lawfully be carried out. Nothing in these terms affects your statutory rights as a consumer under applicable UK legislation.

We may amend these terms from time to time to reflect changes in law, business practices, or service structure. The version in force at the time of booking will apply to that booking unless a change is required by law. If any part of these terms is held to be unenforceable, the remaining provisions will continue in full force.

1. Booking Process

A booking is usually made by providing details of the items to be moved, collection and delivery addresses, access conditions, preferred dates, and any special requirements. For an accurate quote, you must give complete and truthful information. This includes mention of stairs, lifts, restricted parking, long carrying distances, fragile items, disassembly needs, and any items that may need additional labour or equipment. If the information provided changes after the booking is confirmed, the price and time allocation may also change.

Where an estimate is provided, it is based on the information available at the time. Man and van services often depend on practical factors such as loading time, parking availability, traffic, and the number of team members required. If the actual service differs significantly from the original description, we may revise the quotation, apply additional charges, or decline to proceed if the work would be unsafe or impractical under the original arrangement.

We may request a deposit or pre-authorisation to secure the booking. A booking is only confirmed once any required deposit has been paid and the appointment has been accepted by us. You are responsible for ensuring someone is present at the collection and delivery locations if needed, and that all access arrangements are in place. Failure to provide access or to ensure readiness may result in waiting charges, cancellation fees, or a failed service charge.

2. Payments and Charges

Unless agreed otherwise in writing, charges are based on the quoted price, the time spent on the job, the volume and weight of items, the number of staff required, and any additional costs reasonably incurred. Such costs may include congestion, parking, tolls, waiting time, handling of extra items, or specialist equipment. If a fixed price has been agreed, it applies only to the service scope described at booking and not to work outside that scope.

Payment must be made in the method and by the time agreed at booking. We may accept bank transfer, card payment, or another method notified in advance. If payment is due on completion, it must be settled immediately unless otherwise agreed. We may suspend or refuse the release of goods until outstanding sums are paid in full, where permitted by law and by the terms of the booking.

If you fail to pay on time, we may charge reasonable recovery costs and interest to the extent allowed by the Late Payment of Commercial Debts legislation or other relevant law, where applicable. Any dispute regarding an invoice must be raised promptly and with reasonable detail. Raising a dispute does not entitle you to withhold undisputed sums. All prices, where stated, are exclusive of VAT unless expressly described as VAT-inclusive.

3. Cancellations and Rescheduling

You may cancel or request a reschedule by giving reasonable notice. The exact cancellation terms may depend on how far in advance the request is made and whether staff, vehicle time, or third-party resources have already been committed. If you cancel shortly before the appointment, a cancellation fee may apply to cover lost time and administrative costs.

If you need to change the date or time, we will do our best to accommodate the request, but availability cannot be guaranteed. Where a new date is accepted, the original quotation may be revised if costs have changed or if the revised service differs materially from the original booking. Repeated changes may lead to a requirement for additional deposit or full prepayment.

We may cancel or postpone a booking if circumstances beyond our reasonable control make performance unsafe, unlawful, or impossible. This includes severe traffic disruption, vehicle breakdown, adverse weather, staff illness, acts of authority, or access issues that cannot be resolved. In such cases, we will aim to notify you as soon as reasonably practicable and discuss alternative arrangements, including a new date or a refund of any prepaid amount for undelivered services, subject to lawful deductions.

4. Customer Responsibilities

You must ensure that all items are suitably packed, labelled, and ready for transit unless packing has been specifically agreed as part of the service. Fragile, valuable, or sentimental items should be protected in appropriate materials. You remain responsible for items that are inadequately packed, incorrectly labelled, or declared unsuitable for transport. We are entitled to refuse the carriage of items that are unsafe, prohibited, illegal, unhygienic, or likely to cause damage to other goods or property.

You must also ensure that parking, access, and any necessary permissions are in place before the service begins. If parking permits, building access, lift bookings, or concierge arrangements are required, it is your responsibility to arrange them unless we have expressly agreed otherwise. Any fines, penalties, or charges incurred because access was not properly arranged may be charged to you where the responsibility lies with the customer.

You must not ask us to carry out work that would breach road traffic rules, property rules, safety regulations, or waste law. If instructions are given that conflict with the law or with these terms, we may refuse to proceed without liability to you. You are also responsible for ensuring that the premises are safe to enter and that the load can be moved without unreasonable risk.

5. Liability and Limitations

We will take reasonable care in handling and transporting goods. However, man and van services involve practical risks, and our liability is limited to loss or damage caused by our proven negligence or wilful misconduct. We are not responsible for pre-existing damage, hidden defects, inadequate packaging, or items that are fragile by nature unless we have expressly agreed to specialist handling.

To the fullest extent permitted by law, we will not be liable for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or missed deadlines. This limitation does not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

If damage or loss occurs, you must notify us as soon as reasonably practicable and in any event within a reasonable period after completion of the service. Any claim should include details of the item, the alleged damage, and any supporting evidence. We may inspect the item and request proof of value, condition, packing, and ownership. Our total liability for any single booking may be limited to the amount paid or payable for that booking, except where law requires otherwise.

6. Waste Regulations and Disposal

Where a service includes collection, removal, or disposal of unwanted items, the customer must clearly state what is to be taken away. Waste must be described accurately, and you must not conceal hazardous, clinical, electrical, or restricted materials among general items. We only handle waste in accordance with applicable UK waste management rules and licensing requirements. If waste transfer documentation is required, the parties will cooperate to complete it accurately.

You remain responsible for ensuring that items presented as waste are lawfully disposable. Certain materials may require specialist treatment, additional charges, or refusal of collection. We may refuse to remove items that are unsafe, contaminated, illegal, or not properly declared. If incorrect information is provided and this leads to a regulatory issue, you agree to indemnify us for losses, fines, enforcement action, or reasonable costs arising from that misinformation, except where caused by our own fault.

We may separate reusable items from general waste where agreed, but we do not guarantee recycling or reuse outcomes unless specifically stated in writing. The disposal route for any waste depends on legal compliance, item type, and operational arrangements at the time of collection. You should not leave items at a location for collection unless the lawful owner has authorised the removal.

7. Property, Access, and Handling

While we will take reasonable care, it is your responsibility to protect floors, walls, doors, and other surfaces that may be vulnerable during loading or unloading. If you require special protective measures, you must tell us in advance. We may decline to move items through spaces that are too narrow, unstable, or otherwise unsafe. Where an item cannot be moved without risk of damage, we may stop the work and discuss alternatives.

We may disassemble and reassemble items only where this has been agreed or is reasonably necessary for safe movement. We do not accept responsibility for hidden weaknesses, missing fittings, or manufacturer defects in items that are assembled or reassembled as part of the service, except where caused by our negligence. Electrical, gas, and plumbed connections are outside the scope of standard removal services unless expressly agreed and lawfully permitted.

Any keys, codes, access devices, or permissions supplied to us must be valid and authorised. You must ensure that any third-party permissions are in place. If access is delayed or refused, waiting charges may apply and the booking may be rescheduled or ended at our discretion. We may leave the premises if it becomes unsafe to continue or if lawful access cannot be secured.

8. Insurance and Claims

We maintain insurance appropriate to the nature of the services we provide, but insurance does not alter the allocation of responsibility set out in these terms. Customers are encouraged to arrange their own insurance cover for high-value or irreplaceable goods, especially where items are delicate, antique, or unusually expensive. Any assurance about insurance cover must be confirmed in writing and is subject to policy terms and exclusions.

If you wish to make a claim, you must cooperate with any reasonable investigation and provide the evidence requested. Claims may be rejected where the loss arose from inadequate packaging, undeclared fragility, ordinary wear, inherent vice, or a matter outside our control. If a claim is accepted, any compensation will be reasonable and proportionate to the proven loss, subject to any applicable contractual limit and legal restrictions.

Nothing in these terms seeks to limit liability unlawfully. Where consumer protection rules apply, your legal rights remain intact. For business customers, any trade-specific rights or obligations will be interpreted consistently with these terms and with applicable commercial law.

9. Force Majeure and Service Interruptions

We are not liable for failure or delay in performance caused by events outside our reasonable control. These may include extreme weather, road closures, accidents, strikes, public emergencies, vandalism, government action, or interruptions affecting supply chains or vehicle availability. In such circumstances, our obligations are suspended for the duration of the event, and we will try to resume service as soon as reasonably possible.

If a force majeure event prevents completion of the booking, we may offer a revised appointment or refund any prepaid amount for services not performed, after deducting any lawful and reasonable costs already incurred. We will not be liable for losses that arise solely because a service had to be delayed, diverted, or cancelled due to such an event.

In all situations, we aim to act reasonably and communicate clearly. However, operational decisions may need to be made quickly to protect staff, customers, goods, and property. You agree to cooperate with instructions that are necessary to complete the service safely and lawfully.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer resident in another part of the UK, your local mandatory rights may still apply where required by law.

For the avoidance of doubt, if any part of these terms conflicts with statutory consumer rights, the statutory rights will prevail to the extent of the conflict. These terms are intended to operate lawfully and reasonably, and no clause should be interpreted to remove rights that cannot legally be excluded. The contract between us and you is formed only when the booking is accepted and confirmed.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for Man And Van Tufnell Park. They are designed to set clear expectations for the booking process, payment arrangements, cancellations, liability limits, waste handling, and legal oversight of the service.